Terms & Conditions

1. About these terms

In these terms, “Bilvo”, “we”, and “us” refer to the provider of the Bilvo app and hellobilvo.com. For questions, support, or complaints, email contact@hellobilvo.com.

These terms apply to our website and the services and learning content we provide through the Bilvo app. Read them alongside our Privacy Policy and the purchase information shown before you subscribe. The Privacy Policy explains data processing; it does not make optional processing a condition of buying Bilvo.

2. Your app licence and Apple’s terms

The Bilvo app is licensed to you under Apple’s Standard End User Licence Agreement. These terms supplement that agreement; they do not replace it with a custom EULA. That agreement covers the app and content or services within its scope. Where these supplementary terms conflict with it on a matter it governs, the Standard EULA controls, subject always to mandatory law and consumer rights.

Your App Store transactions and use of Apple services are also subject to Apple’s applicable terms. Bilvo is responsible for its own app content and support; Apple does not provide Bilvo’s learning service.

3. Using the app

Bilvo provides language-learning activities, including analysis, shadowing, listening, and recall. Available courses, language pairs, features, device requirements, and paid access are described in the app and App Store listing. Check that information before purchasing.

You must be legally able to agree to the applicable terms. If you are not, your parent or legal guardian must approve your use and any purchase. Follow the app’s age rating and your Apple Account’s requirements. An age rating describes content suitability; it does not establish legal capacity to enter a contract or provide data-processing consent.

You are responsible for access to your device and Apple Account. Some functions require internet access, downloaded language resources, microphone permission, or a supported device. Your connection provider may charge for data use.

Learning results depend on your practice and circumstances. Bilvo does not promise fluency, a qualification, or a particular result within a fixed time. This does not reduce your rights to content and services that match their description.

4. Purchases and subscriptions

Some features may require an in-app purchase or subscription. The price, currency, billing period, included access, and any trial or introductory offer are shown before you confirm a purchase. We do not promise that a free plan or trial is always available.

Apple processes App Store payments. RevenueCat helps us validate purchases, restore access, and manage subscription entitlements. We do not receive your full payment-card details.

Auto-renewing subscriptions renew for the billing period shown at purchase unless you cancel through Apple before renewal. Apple charges the payment method associated with your Apple Account according to its purchase terms. If a trial is offered, it may convert to a paid subscription at the price shown unless you cancel in time. Apple advises cancelling at least 24 hours before a trial ends if you do not want it to renew.

Manage or cancel your subscription on your iPhone in Settings → your name → Subscriptions → Bilvo. See Apple’s cancellation instructions. Deleting Bilvo or resetting your progress does not cancel an Apple subscription. To turn off automatic renewal, use Apple’s subscription controls. You may still contact us to exercise any statutory cancellation or other consumer right; these instructions do not limit those rights.

After cancellation, the expiry date and remaining access are shown by Apple. Trial access may end when you cancel. Restore eligible purchases in the app using the Apple Account that made the purchase.

Any price change will follow Apple’s notification and consent requirements and applicable law. Check the renewal price in your Apple subscription settings.

5. Refunds and consumer rights

For an App Store refund, use Apple’s Report a Problem service. Apple decides requests under its rules and applicable law. You can also contact us about a fault with Bilvo; referring you to Apple for payment processing does not remove our legal responsibilities.

Nothing in these terms limits mandatory consumer rights. Where applicable, these include rights under Ireland’s Consumer Rights Act 2022 and the laws of your country of residence. If digital content or a service is faulty or not as described, you may have rights to have it corrected and, where the legal conditions are met, to a price reduction, cancellation, or refund.

Any statutory withdrawal or cooling-off right remains available unless it has lawfully ended. Downloading or using Bilvo does not by itself mean you have waived every cancellation right. Any necessary consent to immediate supply and acknowledgement of a loss of withdrawal rights must be obtained through the applicable purchase process.

6. Content and permitted use

Bilvo’s software, lesson materials, recordings, artwork, and branding belong to us or our licensors. Your purchase gives you the rights described in the applicable licence, not ownership of those materials.

Use Bilvo for lawful learning purposes. Do not resell or redistribute protected lesson materials, bypass paid access, interfere with the service, introduce harmful code, or infringe another person’s rights. These restrictions do not prevent activities permitted by mandatory law or an applicable open-source licence.

Your own notes, answers, and voice recordings remain yours. Creating them in Bilvo does not transfer ownership to us or grant us permission to use them in advertising or to train AI models.

7. Updates and availability

We may maintain, correct, or improve Bilvo and its content, and provide updates needed for security or compatibility. Install necessary updates to continue using supported features. Temporary interruptions may occur during maintenance or because of circumstances outside our reasonable control.

We will comply with applicable requirements for notice, valid reasons, and cancellation rights when changing a paid digital service. These terms do not give us an unrestricted right to remove features you have paid for without a remedy. If a service is discontinued, any remaining paid access and refunds will be handled according to applicable law. We provide updates, including security updates, for the period required by applicable law; these terms do not remove that obligation.

Progress, notes, and practice recordings are stored locally as explained in the Privacy Policy. Device changes, deletion, or backup settings can affect their availability. Restoring a purchase does not necessarily restore local learning progress.

8. Responsibility and ending use

We are responsible for losses caused by our breach of these terms or failure to exercise legally required care, to the extent required by applicable law. We do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Your mandatory consumer protections take priority over any disclaimer in these terms.

You may stop using Bilvo at any time. Cancel any subscription separately through Apple. We may take proportionate steps to address unlawful use, serious misuse, or a material breach, while respecting applicable notice, remedy, and refund rights. Ending access does not remove rights or obligations that already arose.

9. Changes, governing law, and contact

We may update these terms for changes to the service, legal requirements, or business operations. The date above identifies this version. We will give notice of material changes where required and seek agreement where the law requires it. Changes will not retrospectively remove rights you already have.

These supplementary terms are governed by Irish law, subject to the governing-law provisions of Apple’s Standard EULA for the app licence. If you are a consumer, you keep any mandatory protection and right to bring proceedings in your country of residence. These terms do not impose mandatory arbitration or require you to give up collective legal remedies.

If a provision cannot be enforced, the remaining provisions continue to apply so far as lawful. Please send questions or complaints, including the issue and the outcome you are seeking, to contact@hellobilvo.com. We will try to resolve issues fairly, without limiting your right to contact a regulator or a court.